Frequently Asked Questions
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.
What does the term eSIM refer to?
An eSIM represents a digital SIM card enabling you to start a mobile plan with your carrier without the need for a physical nano-SIM card.
How can I set up my eSIM?
To activate your eSIM, follow these 3 straightforward steps: 1) Pick your destination 2) Choose a data package 3) Scan the QR code using your phone.
What sets apart a physical SIM from an eSIM?
While a physical SIM requires insertion into your device, an eSIM is a digital alternative that permits you to engage a carrier's mobile plan without a physical nano-SIM card.
How can I determine if my phone is eSIM-compatible?
Discover the eSIM-compatible devices by visiting our dedicated page for supported phones.
Do I need to remove the eSIM?
Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.